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Terms and Conditions

These terms and conditions shall be governed by and construed according to English Law. Although Premicom Ltd will endeavour to ensure the accuracy of all information made available on the web site,
neither Premicom Ltd nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site. Prices and availability information is subject to change without notice. All prices quoted exclude VAT at current UK rate. We are unable to supply any products exclusive of VAT to delivery addresses within the Channel Islands. All goods remain the property of Premicom Ltd until paid for in full. By purchasing a product you are agreeing to the above Terms and Conditions. Acceptance of your order and completion of the contract between you and us will take place upon dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. None of the above affect your statutory rights as a consumer. The content of the Site is protected by copyright, trademark and other intellectual property rights as applicable and is provided solely for your own use. Republication or redistribution of any of the content available on the Site including by framing or similar means is prohibited. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

Warranty & Refunds

STEP 1 Contact Customer Services on 0161 491 6048 to obtain a Returns Number.
You must obtain a Returns number before any products are returned to us. Please ensure that the Returns number that you have been provided with is clearly marked on the outside of the packaging.
STEP 2 Please remember to ask for a Proof of Postage certificate from the Post Office or from your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.
STEP 3 If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your details to complete the refund. The goods must be in original condition & returned with full packaging including user guide, power supply unit, batteries, leads and any other accessories that were originally supplied with the goods. Please remember to ask for a Proof of Postage certificate. This is for your own security and insurance against items lost in transit. Refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above. Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will refund the cost of postage.

Return of faulty goods

If there is a fault with your product (or other defect with your order) you may return the product within 28 days of delivery for replacement or refund
STEP 1 Contact us on 0161 491 6048 to obtain a Returns Number. You must obtain a Returns number before any products are returned to us. Please ensure that the Returns number that you have been provided with is clearly marked on the outside of the packaging. Please provide a full written reason for the return. This makes it easier to confirm any claim.
STEP 2 Please remember to ask for a Proof of Postage certificate from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.
We will replace the product or refund your money when: The product is confirmed to be faulty. If no fault is found then the product(s) will be returned and a charge of £11.75 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are far higher than ours, and, if the item requires a full inspection from the manufacturer, their charge will be passed on to the customer. Please bear in mind that, if you have any technical queries or you think that your item is faulty,our technical helpline on
0161 491 6048 has resolved many setup and installation problems, and, over the years, has cut potential returns by 75%. Most manufacturers will also have a Product Helpline in the User Guide provided with the item. The product is otherwise in original condition. It is returned complete, together with any accessories and free gifts offered with the product, in the original box and all packaging
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.

Return of faulty products after more than 28 days

All new products carry a twelve month 'return to base' warranty (excluding consumable products e.g. batteries, tapes, etc). Once your product is more that 28 days old (but within the 12 month warranty) we will repair or replace it free of charge, or apply a Store Credit to your account that can be redeemed against any future purchase. Only the original purchase price excluding any delivery or return costs will be credited to your Store Credit account. It is solely at the discretion of Premicom Ltd as to whether a repair, replacement or Store Credit is provided.
STEP 1 Contact Customer Services on 0161 491 6048 to obtain a Returns Number. You must obtain a Returns number before any products are returned to us. Please ensure that the Returns number that you have been provided with is clearly marked on the outside of the packaging. Please provide a full written reason for the return. This makes it easier to confirm any claim.
STEP 2 Please remember to ask for a Proof of Postage certificate from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit.
This does not apply to faults caused by accident or neglect or misuse if you return the product to us without any type of 'proof of purchase'
All new products carry a 12 month warranty against breakdown due to manufacturing defects unless otherwise specified on the website alongside the product.
Premicom Ltd will replace or repair the product, depending upon the nature of the fault.
Premicom Ltd may also, at its own discretion, refund the purchase price of the faulty product.
A copy of the purchase invoice (Proof of Purchase) must accompany any returned product.
Premicom Ltd must be notified of the faulty product prior to it being returned to Premicom Ltd. The cost of returning the product will be borne by the customer unless otherwise agreed by Premicom Ltd The warranty does not cover wear & tear, accidental or wilful damage. Consumables, eg.batteries, tapes are not covered by the warranty after a period of 28 days from the date of delivery.
Your statutory rights are not affected.
Please e-mail info@premicom.co.uk or call us on 0161 491 6048 Mon-Fri 9.00am - 5.00pm if you are experiencing problems.
If no fault is found then the product(s) will be returned and a charge of £11.75 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.
The returns address for all items is;

Premicom Ltd
12 Saville Road
Gatley
Stockport
Cheshire
SK8 4BZ



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